The internet is full of exciting things. I just want to turn on the standard Child Safe functionality. I have been trying to turn on child safe for the last few weeks, but just get the message. If explicit content is found, it can be deleted by Discord. Whether it’s step by step parental controls guides that will help you to set up the right controls and privacy settings, learning about how to report online issues, plus. Go to solution. Log in to your Virgin Media account. in/myVM - and ensure the child safe settings are turned off. Internet Safety organisation Internet Matters has launched a new campaign to urge parents to play a more active role in keeping their children safe online. The issue of Child Safe being re-enabled by VM is being mentioned more often and once stuck on it breaks many services such as Office VPNs, Zoom, Social Media, Sky TV, Sonos, Games Consoles and much Web Content. Receive personalised resources and advice for your family that keep you up-to-date as your children grow. Hi. must contains at least one letter and numerical character. We would like to show you a description here but the site won’t allow us. While your intentions are good, no ISP would allow this sort of thing due to the inevitable data protection implications. e. 67. Look out your virgins media virus safe settings have blocked this site. Switched On Families Swap and share practical advice with other parents cancel. Thank you, I have found where I can change the DNS, but as I am not really sure what I am doing I have put some details in but it won't accept and save. Reply. Some things you can do are: View your current and previous bills. Press the ‘Xbox’ button > ‘Profile & system’ > ‘Settings’ > ‘Account’ > ‘Family settings’. Go to the F-Secure section of the mobile section on the website and click on ‘try it now’. Parental controls block websites and applications that you think are unsuitable for your child. These abusive images are then downloaded and passed round school on phones. There's no firewall settings that I can see, and one time I got to see a page saying. Lee_R. Healthcare Professionals. Sorry to hear about this issue with changing your safesearch settings via My VM 👉 virg. Re: Can’t access web safe in Switched On Families Tuesday can you please tell if my website is block by websafe in Security matters Sunday Child safe mode is not turning on in Security matters 2 weeks ago Remember that parental control settings are only one part of online safety. However, adult sites are not blocked. Any website unsuitable for children is blocked by default. Any attempt bounces me back to my account page. If you don't mind, I will need to send you a private message. 3. Virgin Media. I have plenty of ways of safeguarding stuff that comes in - the real frustration with virgins service is the complete radio silence when they implement updates which don’t work for about a week and you. More than nine in ten parents of 5-15s who use parental control software consider it useful ¹. Enhance your online life. I don't have a virgin mobile/landline and have tried calling 0345 454 1111 but. If you think it’s okay for your child to access a. Social media guides. Controls & Settings guide. From blocking viruses to malicious or inappropriate content, find out how web safe protects hereAltering the settings is straightforward, with the options being found in the "My Apps" section of My Virgin Media. Follow these steps: 1. I am also experiencing the same issue. Browse Virgin Media Virgin Media Community. google (disable when using mobile data) 0 Kudos. That’s why we’ve got lots of options to help you manage and choose which shows your kids can access. Child Safe. e. 4. Account - Mobile. You can customise your. From the device on which Web Safe appears to not be working go to What is the AS Name value reported? The following example reports this value as Virgin Media. If you still have trouble, here is the free TalkTalk support phone number: +44 0345 172 0088. 100). 1 and all appears in order. It may take up to 24 hours for the change to be. WebSafe Settings will not save - applying Childsafe settings or websites (eg TikTok). 67. jump to content. On the remote press the Menu button. I have restarted the Hub numerous times, as well as turned Web Safe on and off multiple times, but it is still not working. Account - Cable. 67. We are able to update this setting for you manually too, we just need to confirm a few account details. 1. Reply. Go to Settings > General, then tap Software Update. I'm looking to block certain websites but not enable child safe mode on their VM website. Open Advanced settings. Primary DNS 194. You can customise your Child Safe settings for your family by clicking on the Categories, Sites or Timer filters and selecting the level of protection. Child Safe not working in Security matters yesterday; Child safe not working in Security matters a week ago; Child safe issues, Virgin Media customer service is appalling in Security matters a week ago; Child safe not activating in Switched On Families 2 weeks ago; Cannot Turn Off Websafe and Child Safe in Security matters 2 weeks agoQuickStart, set up and connections. Keeping kids safe online. edit subscriptions. I have tried switching them on and then off multiple times. At Virgin Media, we want all of our customers to be able to surf the net without worrying about nasty viruses and malware. But checking 1. Whether it’s step by step parental controls guides that will help you to set up the right controls and privacy settings, learning about how to report online issues, plus. Then click on parental controls and then turn it on. It is managed from the Virgin Media online account. but then i get" your Virgin Media Child safe Settings have Blocked this Site " ; so it DOES exist ? Expert: Richard replied 1 year ago. Claims from the VM Mod team that the Child Safe management was fixed have proved disingenuous. 1 and all appears in order. All other searches end in an attempt to get me to pay for Virgin Media Internet Security’ powered by F-Secure. on 13-02-2023 08:44. I'm sorry to hear you're also experiencing issues with the Child/Web Safe settings on your account. 4. Forum team are best placed to help and issue has been flagged to them. Sign into your My BT account online. 140 and not, the expected, 81. Stay safe online. Any website unsuitable for children is blocked by default. If you changed the computer's network settings to use any Public DNS does that re-gain access. Parental controls leave search sites such as Google and Bing accessible. If I access the website on Firefox, I get "PR_END_OF_FILE_ERROR" on my screen. Web safe provides ultimate protection when using the internet. ' The child safe settings are on and correctly configured. Get extra security on your devices, too, and sign up to Virgin Media Internet Security powered by F-Secure – our award-winning security tool that gives online protection on unlimited devices. My account child safe settings are not working. 1. Training and events. 67. I'm sorry to hear you're also experiencing issues with the Child/Web Safe settings on your account. From there the Web Safe can be accessed and configured. C-041222776 on 5/12/2022, said to go to Child Safe and enable it despite me having said this was not working. I spent hours online with one of your help agents who has now deactivated Child Safe completely and left all the. Set the Sky Q DNS to a Public DNS to resolve connection caused by VM’s “Child Safe” DNS content filter blocking access. I tried with Ope. Re: Websafe settings won't save. Usually, the reason for issuing a court order to block a website involves copyrighted content such as music, movies, or porn. Please note that you won't be able to turn this off if you've got a Virgin TV 360 box or 360 Mini box,When I looked up omegle on my web I got a website that says, your virgin media child safe settings have blocked this site. Why do they have a webpage that for changing the web safe and child safe settings that doesn't work. Click: Web Safe. 168. 1 Kudo. 4. Use the first option ‘Remind me to take a break’. Parents should take care not to give their child the Pin number used to secure the. 222 and 208. my subreddits. For XBOX or Playstation: modify the network settings and specify the DNS manually as the OpenDNS or Google DNS numbers from above. Afterward, click Apply and save your settings. Networking and WiFi. I’m pretty sure I had it turned on in my old house and it was fine. Luckily, Internet Matters and Virgin Media are on hand with a plethora of handy tips to keep your devices, and theirs, as safe and secure as your grandmother’s recipe book. --. 1. 222. Toggle the Parental Controls switch to ON. I did try to access a restricted site over the WIFI and. The password criteria posted by Client62 are out of date. QuickStart, set up and connections. . A list of Age Ratings options will appear on the screen. Ive never even used virgin media in my life and Im not a child. Find out more about F-Secure SAFE. on laptop and moibile, including private browsing. on 27-07-2022 14:17. However, it seems to have stopped since a few days ago. Thanks for using the Community Forums to get this issue with your Child Safe settings looked into,. Child safe is on under account settings -> online security. If so, just log-in as existing user! 4. on 15-04-2023 15:47. All devices would need to be re-connected to the WiFi. ThanksWeb Safe works via Virgin Media's DNS and to confirm if that is the case go to and confirm the reported AS Name is Virgin Media. Solved: Hi, I can't seem to turn on Web Safe. Networking and WiFi. Virgin Media Web Safe Controls & Settings guide Virgin Media Web Safe allows you to restrict certain types of websites on all devices connected to your home broadband with parental controls. I would be happy to take a further look into this for you but would need to confirm a few details via private message, please look out for my message and we can get started. Luckily, Internet Matters and Virgin Media are on hand with a plethora of handy tips to keep your devices, and theirs, as safe and secure as your grandmother’s recipe book. 222. 4. Parental controls are a set of tools designed to protect and keep children safe online. We would like to show you a description here but the site won’t allow us. If you are absolutely sure the Virus Safe warning is a false positive then a temporary workaround would be to add it as an Allowed Website in Child Safe, as highlighted below:. You can customise your Child Safe settings for your family by clicking on the Categories, Sites or Timer filters and selecting the level of protection. 162. 100. 10 REPLIES. 222. Tap Settings > Parental Controls. Discover the web for yourself. Try setting the DNS on you device manually, and use Google's DNS servers as a test. changes not being saved; saved changes reverting without obvious cause; Should you still wish to use Child Safe then sign in here and:. Whether it’s step by step parental controls guides that will help you to set up the right controls and privacy settings, learning about how to report online issues, plus. Select “Firewall”. Virgin Media; My Virgin Media; Shop;. Hello, I moved home so I got a new virgin media plan, I turned off the parental controls on web safe but still I can't access to some websites like reddit, the national lottery or even some sites with adult content, I have just double checked that they were off but it doesn't seem to change anything. uk. Web safe provides ultimate protection when using the internet. . You can also call 202 from your O2 phone or ring 0800 902 0217 * from a landline. 168. Manage Your Account. Virgin Media Web Safe comes as standard on all Virgin Media broadband packages. 1 for Families |. com or blueyonder. Once you have logged into the app and activated it on your device,. Any website unsuitable for children is blocked by default. It won't be removed unless I ask, and even then, some blocklist maintainers will refuse the request. try going to if Web Safe is on this site should be blocked. Then follow the steps to register for free. When I try to select them, the system won’t - 5386140. . This includes restricting children from accessing inappropriate or adult content. TV on the go. Account - Mobile. Is it possible that the OP's public IP address changed at or around the time the Child Safe DNS ceased to function ? Could it be that Child Safe DNS perhaps works like OpenDNS where the desired exclusion settings are applied to DNS requests arriving from specified public IP(s) and any changes in ISPs public IP(s) have to be kept up to. Add a new username and password. . I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. try going to if Web Safe is on this site should be blocked. It may take up to 24 hours for the change to be. Please do call us on 150 / 0345 454 1111 and we'll be. Thanks for posting and welcome back to the community. . Switched On Families. 168. They come in all shapes and sizes, from stand-alone software to customisable settings within your computer’s operating system or web browser. It's a basic site built on a Wix template - I'm concerned that potential customers are getting blocked too. From blocking viruses to malicious or inappropriate content, find out how web safe protects hereI have Child Safe turned on on my account, but none of the boxes (gambling etc) are selected. No one in house can send messages , pictures videos etc. Please look out for it in the top-right, white envelope or by tapping your profile picture and then "Messages". Virgin Media’s Child Safe lets the account holder block websites they consider inappropriate for children. My Child Safe settings are not working correctly. Virgin Media's password policy is: 8 to 64 characters. Child Safe and Virus Safe filters require use of the default VM DNS typically via a Hub in Router mode. We're here to help. If you can't figure it out, maybe you aren't ready for unfiltered internet access just yet. Options. Switched On Families. Children under 13 can use the site but their account must clearly state in its bio that it is being managed by a parent or guardian. Below are workarounds for when Child Safe & Virus does not or cannot be turned off Changing network settings to use any Public DNS should re-gain full access for the device. @zibizibi1 Have you checked this setting in your Virgin Mobile account settings?. Select Settings. How to access advanced settings. By default Child Safe blocks access to Virtual Private Network (VPN) so sites like Proton VPN: Secure and Free VPN service for protecting. Restarting the Hub will not help as it is the VM DNS and not the Hub that is causing the problem. VPNs we tested to unblock various forbidden resources. If they are going to use WhatsApp, the best way you can keep them safe is to have lots of conversations about how they and others are using WhatsApp, what they have seen, anything that has surprised or worried them, and what the risks might be. 48. If you see two software update options available, choose the one you want to install. These are two settings – Virus Safe and Child Safe. When I check the DNS settings on my device it says it’s using the VM DNS servers. The campaign highlights the importance of parental controls in the digital age. Within the app itself, there are two settings that can provide a pointer. We would like to show you a description here but the site won’t allow us. My Virgin Media App is the easiest way to manage your Virgin Media account on the go. This happens while browsing on virgin media in all my devices (desktop, ipad, mobile), but not when I'm on 4g. 67. Child safe not working. To confirm private browsing is on, you will see the word inPrivate beside your address bar. I had not changed my DNS or anything, but the Kindle Fire bypassed it. Child Safe is easily customisable by clicking on the Categories, Websites or Set timer filters, so that you can control the level of protection. Virgin media, Web Safe. Choose which device you would like to set it up on. Doesn't work in Igconito, Chrome Browser, Edge or Safari. My Virgin Media App. Solved: Hi I can't access web safe setting, I keep getting redirected to account home page. Snapchat's age requirement is 13 years old. select Account settings > Online security > Websites; type roblox. If you changed the computer's network settings to use any Public DNS does that re-gain access. 8) and this will bypass the websafe filter. Contact Action Fraud on 0300 123 2040. We would like to show you a description here but the site won’t allow us. 1. This will allow you to. Hey Durgs, Welcome back to the community and thanks for taking the time to post. Login in the the Virgin Media online account and try the to enable websafe. Superstar. 8. This is a workaround for when Child Safe & Virus does not or cannot be turned off. . Reconnect your VPN if necessary. To disable or enable each level of protection, click Turn Off or Turn On, and then click Apply. Learn how you can change Web Safe settings to turn Child Safe off. Go to Account Settings >> Online Security >>> Websafe >>> Child Safe ( Off / On ) 1 Kudo. Go to My Apps. Here are our top tips to help you on your way. Minimize database calls. In this In 2 Tech video, we'll show you how to keep your kids safe online with Virgin Media's Web Safe settings. We created Web Safe for our customers to make browsing safety a no-brainer. Foster carers and adoptive parents. 3. My Virgin Media App. He had me change network adapter DNS settings to Google's DNS [Primary 8. Have also followed the oft-posted link to the 'old' webpage. Child Safe is an additional feature to Web Safe that enables the account holder to block sites that they consider inappropriate for the family or children. in Security matters Sunday Online security in Security matters Friday Online security in Switched On Families WednesdayHi, I searched the FAQ and also previous posts but couldn't find what i was looking for; hoping someone can help. Reply. Although Child web safe settings are turned on , it is not working and adult sites are still accessible even without the incognito mode. 1. 1. Hi Forum team, I'm having the same issue with my site - which is hosted via Wix. If I access the website on Firefox, I get "PR_END_OF_FILE_ERROR" on my screen. Virgin Media Community. It looks like my websafe setting is switched to off. What information can users see and share? Last Seen: This is a timestamp that shows users the last time your child used their WhatsApp account. It seems to be a common problem that websafe and child safe cannot be turned off which is why im here! I also cannot contact virgin media any other way except phone call which i dont have time for so please can someone fix webchat and alao help me with turning off websafe and childsafe as my broadband is. Open a search engine of your choosing. AS Name. 0. Safe remote learning hub. Status Message: This can be customised to show what the person wants to share with their contacts. Re: Child Safe - Sorry the changes you made were not saved, please try again. As Matthew_ML previously stated these default / factory settings can be changed:. Click: Settings. . From blocking unwanted calls to keeping young children safe online, this guide looks at the security settings offered by Virgin Media for all your devices. Click Turn Kidsafe OFF to confirm. I do not work for VM. co. Hi, First time trying to turn on websafe (didn't realise it was an option!) When I try to toggle buttons for virus safe and child safe on, they just automatically switch off again and I get the message, "Sorry the changes. Networking and WiFi. - Inappropriate sites that are included as default. And pornography is a massive problem - 60% of children under 12 have seen pornographic images Login in the the Virgin Media online account and try the to enable websafe. com). Open a new account or log in to your virgin Media account using your email address and password. e. I have no idea why that is so, but deactivating it seems to solve the issue. 2. 1. Browse Virgin Media Virgin Media Community. They come in all shapes and sizes, from stand-alone software to customisable settings within your computer’s operating system or web browser. All Virgin Media customers can get F-Secure SAFE and protect up to five of the family’s smartphones, tablets or computers. I thought it was my phone at first, but now I am testing on the PC, it turns out this is to do with the Child Safe feature not working. Restarting the Hub will not help as it is the VM DNS and not the Hub that is causing the problem. Web safe provides ultimate protection when using the internet. 67. 0 that contains your default network information. Virgin Mobile. Log in to My Virgin Media. Enter your credentials and press OK to log into the router settings menu. Regards, Steven_L. Child Safe is an additional feature to Web Safe that enables the account holder to block sites that they consider inappropriate for the family or children. Hi, Recently moved house and kept the same. Proxies bypass filters on your internet by diverting the traffic to another server, masking your computer's address in the process. Hi thank you fir the reply. Get extra security on your devices, too, and sign up to Virgin Media Internet Security powered by F-Secure – our award-winning security tool that gives online protection on unlimited devices. 1. Dean_Lindson. for all devices. - 5397856. The Gamer Lounge. With Child Safe stuck ON expect errors or unexplained failures with Teleconf Calls. I’m sorry to hear of the issues that you’re having with web safe settings, I would be happy to take a further look into this for you but would need to confirm a few details via private message, please look out for my message and we can get started. Residential care settings. From blocking viruses to malicious or inappropriate content, find out how web safe protects hereJust signed up for virgin media and have had a nightmare setting it up online, have a 3 week delay on tv & internet installation and cant switch off the child safety settings, (i literally have turned them off via virgin online but they are still blocking everything, even half of. 168. Virgin Media Web. Joining in. The best way to safeguard your child is to adjust the privacy settings and put restrictions in place so they can share and view content only from. Subscribe to this message's RSS feed. Launch the Safe Browser and create a new account if you do not already have one. Any website unsuitable for children is blocked by default. I advise that Virus Safe - Enabled Child Safe - Disabled ( if Enabled expect to bloc access to Conf Calls, Messenger Apps, Social Media. Sign in to My Virgin Media a. 0 Kudos. Unfortunately, the anonymity of the web makes it ideal for those with criminal intentions. Security matters. 1 >> Confirm >> back. Parental controls block websites and applications that you think are unsuitable for your child. Social media guides. 1. 0. Just to update the thread, you've advised you're not happy to go through data protection via PM which is your right to do so. Thanks - 5400491. I`ve contacted support 4 times, they try and cant and raised two tickets with IT support but still nothing. can only contain alphanumerical characters (a-z, A-Z, 0-9) and the following additional characters !@#&*_. ###. I've wasted hours trying to do this and can't find anything anywhere that is remotely helpful. By turning on and opting in to Child Safe, Virgin Media will block the following unsuitable. Protect your child's phone SMS 4. always had child safe on. Try computers with Cisco’s OpenDNS using 208. Options. Since then, I have been tinkering with OS, mobile phones, and other things. Click Turn Kidsafe OFF to confirm. What is Child Safe? Child Safe is an additional feature to Web Safe that enables the account holder to block sites that they consider inappropriate for the family or children. Web Safe Web Safe automatically blocks access to sites it believes are either unsuitable for children, fraudulent or contain viruses. Learn about online safety. Tuning in. Virgin Media and O2 ; Keeping children safe online ;We would like to show you a description here but the site won’t allow us. Despite this, Certain websites are still being blocked with the virgin media message that my child safe options are blocking the site. on 06-03-2023 16:05. on 11-02-2023 12:31. Go to the Plan and Device tab and click on Manage services. Thank you so much for your post and welcome to the community forums, it's great to have you here. I have an iPhone XR and am running ios15. SEND. If you're using Virgin Media to connect (at least from the UK), it looks like "Virgin media child safe" could prevent access to some data that Firestone needs to work. We’ve covered what controls we offer and how to access them in this article. I have it enabled on the Virgin Media page. . Virgin Media; My Virgin Media; Shop;. I have tried endless amounts of settings adjustments on the iPhone. 123,8. 5. 0 Kudos. An adult using a social networking site, chat room or online forum can pretend to be anyone –. 222 and 208.